You are browsing a past course

*UPDATED* Practical Credit Risk Policy & Debt Collection



This course is in Greek.


Course description:

In today’s tough economic climate the management and measurement of credit risk represents the cornerstone of business sustainability. This practical 2-day training course enables participants to appreciate the entire credit control function and explore its strategic aspects, ranging from a company’s choice in credit policy to the type of transaction involved. 

The course aims to teach participants how to improve their organisation’s processes to increase efficiency, detect risky scenarios concerning debtors, as well as provide them with valuable negotiation techniques to manage account disputes while preserving customer relationships.


The course will cover the following topics:

• Selecting creditworthy customers
• Controlling and monitoring the transactional behaviour of your customers
• Credit risk assessment of new and existing customers
• Credit policy as a prevention tool for doubtful debts
• Good practices for effective credit policies
• Aligning your credit policy to the organisation's strategy
• Adjusting your credit policy in accordance with the economic environment and business sector
• Proven debt collection techniques
• Common profiles and behavioural aspects of debtors
• Elements and parties involved in the debt collection process
• Credit control process vs. Sales process
• Useful tools and methods for the prevention of bad debts
• Legal framework


This course can be offered in-house, customised to your business needs.


*Infocredit Professional Education division (IPE)  holds the right to postpone or cancell any seminar within a logical time frame near to the start date of the seminar, in the case whereas no adequate number of participants is registered i .e. less than 6 persons and/or in the case that out of the list of registered people are not included at least 4 employed people  ( as per ΑνΑΔ guidelines). You can access  ΑνΑΔ guidelines by clicking the link: 


A) The cost of providing "free credit"
B) Examples
C) How does credit affect profit
D) The impact of bad debts on sales

A) Which departments are involved in providing credit
B) Credit Control department vs. Sales department

A) The parties involved in the debt recovery process
B) The four main categories of debtors
C) Possible debtor responses
D) Possible ways debtors use to avoid paying debts
E) Factors influencing collection
F) Debt collection process
G) Negotiation techniques

A) Types of companies
B) Factors affecting the transactional behaviour of companies
C) Bankruptcy of natural/legal entities

A) The credit risk assessment process
B) Recommended customer assessment procedures
C) Opening a new customer account

A) The role of information providers
B) The role of factoring companies
C) The role of credit insurance companies




Course dates

Nov 19 - Nov 20, 2019

Class hours

08:30 - 14:55


HRDA Approved

Training certificate

Human Resource Development Authority of Cyprus (HRDA)



Mode of study


Method of instruction




Educational material



not required



Course Instructors

Nicos Ioannou
Business Development Director at Infocredit Group, Professional Member of CICM and CSA, Certified Mediator and HRDA-approved Trainer

read more

Course Locations


  • Semeli Hotel, Petraki Giallourou 10, 1077, Nicosia, Cyprus

For more info call us on:



We Are Here to Help