This course is in Greek.
In today’s tough economic climate the management and measurement of credit risk represents the cornerstone of business sustainability. This practical 2-day training course enables participants to appreciate the entire credit control function and explore its strategic aspects, ranging from a company’s choice in credit policy to the type of transaction involved.
The course aims to teach participants how to improve their organisation’s processes to increase efficiency, detect risky scenarios concerning debtors, as well as provide them with valuable negotiation techniques to manage account disputes while preserving customer relationships.
The course will cover the following topics:
• Selecting creditworthy customers
• Controlling and monitoring the transactional behaviour of your customers
• Credit risk assessment of new and existing customers
• Credit policy as a prevention tool for doubtful debts
• Good practices for effective credit policies
• Aligning your credit policy to the organisation's strategy
• Adjusting your credit policy in accordance with the economic environment and business sector
• Proven debt collection techniques
• Common profiles and behavioural aspects of debtors
• Elements and parties involved in the debt collection process
• Credit control process vs. Sales process
• Useful tools and methods for the prevention of bad debts
• Legal framework
This course can be offered in-house, customised to your business needs.
A) The cost of providing "free credit"
C) How does credit affect profit
D) The impact of bad debts on sales
A) Which departments are involved in providing credit
B) Credit Control department vs. Sales department
A) The parties involved in the debt recovery process
B) The four main categories of debtors
C) Possible debtor responses
D) Possible ways debtors use to avoid paying debts
E) Factors influencing collection
F) Debt collection process
G) Negotiation techniques
A) Types of companies
B) Factors affecting the transactional behaviour of companies
C) Bankruptcy of natural/legal entities
A) The credit risk assessment process
B) Recommended customer assessment procedures
C) Opening a new customer account
A) The role of information providers
B) The role of factoring companies
C) The role of credit insurance companies
Mode of study
Method of instruction
Nicos Ioannou holds a degree in Business Administration and has more than 10 years’ experience in Credit Management and Credit Insurance. He is currently a Business Development Director at Infocredit Group.
Nicos Ioannou is also a member of the Chartered Institute of Credit Management (CICM), the Credit Services Association (CSA) and has successfully achieved the Collectors Accreditation Initiative (CAI). Moreover, Nicos Ioannou is a certified mediator and certified trainer by the Human Resource Development Authority of Cyprus (HRDA).
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