*NEW* International Business Disputes and Mediation (24hrs) M.J.P.O. approved


This course is in English.

Course Description:

Mediation has the power to transform the way people solve their disputes and is a better and effective way to resolve conflict.

In conducting cross-border or international mediation, the mediator is faced with a number of challenges, many times rooted in the cultural differences between the parties.  Understanding the international aspect of mediation and developing the ‘soft skills’ required to positively manage cultural discrepancies and perceptions when resolving conflict is therefore of outmost importance.

‘Peace is not the absence of conflict but the ability to cope with it’ – Mohatma Gandhi


Course Objectives::

  • To advance the practice of core mediation skills
  • To enhance your communication skills and abilities in the role of the mediator
  • To gain insights into the different techniques practiced in mediation
  • To guide how to apply skills, tools and strategies in practice
  • Τo improve your ability to take account of cultural considerations and facilitate negotiations between disputing parties from different cultural backgrounds
  • Το provide with hands on experience as a mediator in a simulation
  • To guide how one can address legal and ethical issues in international mediations
  • To become aware of one’s own perceptions and cognitive biases when mediating conflict.


The course is addressed to:

  • Lawyers
  • Architects – Civil Engineers
  • Business Executives Small, Medium and Large Business Managers
  • Heads of Government Services, Municipalities, Semi-Governmental Organizations and Councils
  • In house Mediators
  • Arbitrators
  • All professionals who aim to develop their mediation skills and improve their ability to resolve disputes


This course is consistent out of 9 topics.


Instructor Style:

The course is delivered by someone with hands on experience. Highly practical, relevant and important and safely this course is for you.The instructor blends theory with highly practical case studies and examples derived from his long experience.


CPD accreditation:

The course may be approved for up to 24 CPD units verified directly by the participant's association, regulator or other bodies which holds membership.


*Group rates available.  **Early Bird discount may apply.


This course can be offered inhouse, customised to your business needs.

*Infocredit Professional Education division (IPE)  holds the right to postpone or cancell any seminar within a logical time frame near to the start date of the seminar, in the case whereas no adequate number of participants is registered i .e. less than 6 persons and/or in the case that out of the list of registered people are not included at least 4 employed people  ( as per HRDA guidelines). You can access  HRDA guidelines by clicking the link: https://bit.ly/2VSWgWU 


  • Good communication skills in Mediation
  • Dealing with hardened standpoints
  • Overcoming narrowed perceptions
  • Getting useful information from the parties
  • Categorizing Interests
  • The Negotiation Agenda
  • Generating Options
  • Negotiating
  • Making the deal
  • Solutions that maximize common interests 
  • Carving out the Settlement Agreement

Private Sessions / Caucus

  • Private or only joined sessions?
  • How best to hold private sessions
  • Breaking deadlock
  • Confidentiality and Non disclosure

Non Verbal Communication in Mediation

  • Being fully aware of how we communicate
  • Body Language
  • Raise your words not your voice

Questions in Mediation


  • Building trust
  • Negotiations & making relations
  • Interventions by the Mediator

  • Mediator’s acceptance letter of assignment
  • Engagement letter – drafting
  • Agreement to Mediate – drafting
  • Preliminary Communications & Procedural Directions
  • Presentations by the parties
  • Information gathering
  • Caucusing
  • Joint Meetings
  • Impasse strategies 
  •  Recording notes and agreements during the mediation

Basic Principles

  • The awareness of conflict and the reaction it triggers
  • The 5 basic emotions
  • Communication
  • The art of asking good questions
  • Body Language

Emotion in Mediation

  • How does a Mediator ‘treat’ emotions?
  • The influence of emotion on the parties and the Mediator

The 5 Crucial Needs in Inter-human contact

  • Shock / Denial / Frustration- Anger / Depression / Acceptance

Facilitating the communication between the parties

Creativity in Mediation

  • How to get the best options and solutions from parties

European Mediation

  • The European Mediation Directive
  • Other Mediation Instruments

The Mediation Agreement

  • The settlement agreement and the duties of the Mediator
  • Registration with the Court
  • Enforceability of the Mediation Agreement as a Court Judgment

Recognition and Enforceability

The participants will be divided into two groups and be given two versions and assigned roles of a mediation case study. They will be expected to use the script to prepare for a negotiation. Then they will be called to directly negotiate with each other and feedback will be given at the end of the exercise

On this day, Participants will be given the opportunity to put their knowledge and skills in practice by participating in simulation exercises.

Participants will be divided in groups and be given short case scenarios where they will have to prepare and present their skills on:

  • Giving procedural directions to the parties
  • Gathering information
  • Impasse strategies 
  •  Certain dilemmas / challenges / problems which could realistically be presented in real life mediations 

Participants will be divided into groups and be given a Mediation case scenarios where they will have to alternate roles as Parties and Mediators where they will have to practice the following:

  • Caucusing
  • Joint meetings with the parties 
  •   Recording the agreements and structuring the Settlement Agreement.


Course dates

Oct 26 - Oct 30, 2020

Class hours

Monday 26/10/20 13:30-17:30, Tuesday 26/10/20 13:30-17:30, Wednesday 28/10/20 13:30-17:30 Thursday 29/10/20 13:30-17:30 ,Friday 30/10/20 13:30-17:30


Not subsidised by HRDA

Training certificate

Infocredit Professional Education (IPE)



Method of instruction




Educational material






Course Instructors

Emmanuel Meuwissen Willem
Negotiator, Mediator and Litigator

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Karaolia Melina

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Quick and Easy Registration

For Companies and Unemployed Individuals, the prices shown below are after the deduction of the HRDA subsidy.

More information is provided during the registration process, including the HRDA Terms and Conditions for eligibility.

VAT (19%) is included on the prices below.


Unemployed (CY)


Payment: JCC

Discount Policies
1st - 8th -20.00% 380.80€

For more information

+357 22398000
8 seats remaining
International and non- HRDA eligible


Payment: JCC

Discount Policies
1st - 8th -15.00% 404.60€

For more information

+357 22398000
8 seats remaining
Company (CY)


Payment: JCC

Discount Policies
1st - 10th -20.00% 380.80€

For more information

+357 22398000
10 seats remaining

Registration is also available via Telephone +357 22398000

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