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*NEW* International Business Disputes and Mediation


This course is in English.

Mediation has the power to transform the way people solve their disputes and is a better and effective way to resolve conflict.

In conducting cross-border or international mediation, the mediator is faced with a number of challenges, many times rooted in the cultural differences between the parties.  Understanding the international aspect of mediation and developing the ‘soft skills’ required to positively manage cultural discrepancies and perceptions when resolving conflict is therefore of outmost importance.

‘Peace is not the absence of conflict but the ability to cope with it’ – Mohatma Gandhi

Course aims:

  • To advance the practice of core mediation skills
  • To enhance your communication skills and abilities in the role of the mediator
  • To gain insights into the different techniques practiced in mediation
  • To guide how to apply skills, tools and strategies in practice
  • Τo improve your ability to take account of cultural considerations and facilitate negotiations between disputing parties from different cultural backgrounds
  • Το provide with hands on experience as a mediator in a simulation
  • To guide how one can address legal and ethical issues in international mediations
  • To become aware of one’s own perceptions and cognitive biases when mediating conflict.

The course is addressed to:

  • Lawyers
  • Architects – Civil Engineers
  • Business Executives Small, Medium and Large Business Managers
  • Heads of Government Services, Municipalities, Semi-Governmental Organizations and Councils
  • In house Mediators
  • Arbitrators
  • All professionals who aim to develop their mediation skills and improve their ability to resolve disputes


The Mediation Path- A comparative study to the Mediation Techniques

  • Good communication skills in Mediation
  • Dealing with hardened standpoints
  • Overcoming narrowed perceptions
  • Getting useful information from the parties
  • Categorizing Interests
  • The Negotiation Agenda
  • Generating Options
  • Negotiating
  • Making the deal
  • Solutions that maximize common interests 
  •   Carving out the Settlement Agreement

  • Private or only joined sessions?
  • How best to hold private sessions
  • Breaking deadlock
  • Confidentiality and Non disclosure


Non Verbal Communication in Mediation

  • Being fully aware of how we communicate
  • Body Language
  • Raise your words not your voice

Questions in Mediation


  • Building trust
  • Negotiations & making relations
  • Interventions by the Mediator

Basic Principle

  • The awareness of conflict and the reaction it triggers
  • The 5 basic emotions
  • Communication
  • The art of asking good questions
  • Body Language

Emotion In Mediation

  • How does a Mediator ‘treat’ emotions?
  • The influence of emotion on the parties and the Mediator
  • Creativity in Mediation
  • How to get the best options and solutions from parties
  • The 5 Crucial Needs in Inter-human contact
  • Shock / Denial / Frustration- Anger / Depression / Acceptance

Facilitating the communication between the parties

Creativity in Mediation

  • How to get the best options and solutions from parties

  • The European Mediation Directive
  • Other Mediation Instruments

The Mediation Agreement

  • The settlement agreement and the duties of the Mediator
  • Registration with the Court
  • Enforceability of the Mediation Agreement as a Court Judgment
  • Recognition and Enforceability

The participants will be divided into two groups and be given two versions and assigned roles of a mediation case study. They will be expected to use the script to prepare for a negotiation. Then they will be called to directly negotiate with each other and feedback will be given at the end of the exercise.




Course dates

Feb 24 - Feb 25, 2020

Class hours

09:00 - 17:00


Not subsidised by HRDA

Training certificate

Infocredit Professional Education (IPE)



Mode of study


Method of instruction




Educational material



not required



Course Instructors

Emmanuel Meuwissen Willem
Negotiator, Mediator and Litigator

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Karaolia Melina

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Course Locations


  • Semeli Hotel, Petraki Giallourou 10, 1077, Nicosia, Cyprus

For more info call us on:

+357 22398000


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