This course is in Greek.

Course description:
One of the most difficult challenges in today's business environment is for an  organisation to remain competitive, taking into account the new technological advancements and requirements.

The purpose of the course is to teach participants new customer service techniques based on a customer-centric philosophy where excellent customer service is a lever to maintain satisfied customers. 

The course analyses how customer-facing techniques can be improved to fully satisfy the customer. Methods to attract customers to the business include marketing, selling techniques etc however it is the quality of customer service which is imprinted in their memory! 

Trainees will participate through active techniques such as role-playing, teamwork, brainstorming, questions-answers, exchanging ideas, learning.

The course is addressed to:

• professionals and executives of organisations which place importance on serving the customer
• sales executives/officers 
• customer service representatives
• cashiers
• waiters
• vendors
• retailers
• technical service representatives
• insurance providers
• lawyers
• marketing and Public Relations professionals
• financial investment advisors 
• other people who come in frequent contact with customers

Learning objectives:

• Create positive first impressions
• Understand and listen carefully to client needs
• Learn how to make the customer feel important and appreciated
• Create positive impressions when leaving the customer

This course can be offered in-house, customised to your business needs.

*Infocredit Professional Education division (IPE)  holds the right to postpone or cancell any seminar within a logical time frame near to the start date of the seminar, in the case whereas no adequate number of participants is registered i .e. less than 6 persons and/or in the case that out of the list of registered people are not included at least 4 employed people  ( as per HRDA guidelines). You can access  HRDA guidelines by clicking the link: https://bit.ly/2VSWgWU